Frequently asked questions
When will my order arrive?
All orders are shipped within 5-7 business days and will be received within 6-14 business days from time of order.
How do I contact someone about my order?
Please email us at email@example.com. Someone from our team will follow up within 24-48 hours.
How do I track my order?
Once your order is placed you will receive confirmation and tracking information in your email for when your order will arrive.
How much is shipping and handling?
- Under $100.00
- $7.95 flat rate
- Ships within 6 - 14 Business days
- $100.00 and Over
- Ships within 6-14 Business days
- Ships within 2 - 3 Business Days
* All delivery times above are based on average in-transit time. Orders shipped to P.O. Boxes and APOs/FPOs do not qualify for Rush Shipping.
What is your return/exchange policy?
FamFit strives to provide a superb shopping experience and quality customer service. If for any reason you are not content with your order, we gladly accept exchanges for orders within 7 days from that date shipment is marked received/delivered. Merchandise must be in new, unused condition with original packaging. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer).
Apparel must also be returned unworn.
FamFit offers 2 easy options: (1) return for FamFit store credit for free; (2) exchange for another item of equal value. If you would like to exchange an item, please return the item and place a new order. Please note: New orders are subject to standard shipping rates. Customer is responsible for return shipping cost.
What forms of payment do you accept?
We accept visa, mastercards, and paypal.